Buying Guidance

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Buying Guidance

Gift Vouchers

Our gift vouchers are available to buy online, instore and over the phone in denominations of £5, £10, £20 and £50

Redeeming your Gift Vouchers

At present payment by Gift vouchers cannot be taken for internet orders. If you wish to redeem your vouchers please visit one of our stores, or contact our sales team who can process your order over the phone. Our gift vouchers have a validity of 12 months from the date of the voucher being printed.


We offer finance on all products over £1000, from 6 months to 2 years, handled by v12Finance.

It is available interest free on all orders at full RRP:

  • Purchase value £1,000 and over: 6 months Interest Free Credit
  • Purchase value £1,200 and over: 6-12 months Interest Free Credit
  • Purchase value over £2,000: 6-24 months Interest Free Credit
  • 15.9% APR finance on any purchase over £500

We reserve the right not to offer finance at any given time. Sale items can be processed via traditional finance, please call to discuss. All finance applications are by an electronic process. For more information please call on 01245 287600 or see further finance information and examples here.

Postage & Delivery

All orders over £50 will be sent carriage free via Royal Mail or Hermes on a next day service. While we will aim to dispatch all items ordered before 1pm on the same working day, there may be some exceptions. As such we advise all items have a 2-3 day delivery time.

If you have not received your item after this time please call us with your order number and we will aim to resolve the delay.

Any orders under £50 will be charged at £5.

We only ship items to the U.K.

As we rebuild all bikes out of the box they are only available for collection and set up in store or personal delivery as a "fully built bike" by a member of Chelmer Cycles staff.

Please call for an accurate lead time when ordering bikes or custom built products. We will aim to do our best to keep you up to date on your order.

Pricing and Specifications

Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions.

Chelmer Cycles reserves the right to alter prices and specifications without further notice.

Occasionally, an error may occur and goods may be incorrectly priced in which case we will not be obliged to supply the goods at the incorrect price or at all. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid if payment has been taken.

We reserve the right to cancel an order up to the point of delivery.

Please note that any sale prices exclude items paid for by V12 Consumer Finance, Cyclesheme, Bike2Work and any other offers.

Out of Stock/Discontinued items

There may be occasions when an item is out of stock/discontinued or the lead time may change. If the item is out of stock, but showing 'available to order' we will aim to call and advise you of an up to date lead time. You are also welcome to call and discuss your order. An item may also become unavailable in which case we will call to advise on a replacement or to arrange a refund.


Please refer to the manufacturers website for full warranty information. We advise that the warranty for all products is with the manufacturer and we reserve the right to return the product for assessment before providing a refund/replacement subject to your statutory rights. Turnaround is usually 2-3 weeks on all warranty claims.

The warranty is only valid to the original owner and with the original receipt.

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